Results Matters

CRM intelligence changes behavior and increases revenue

In this economy, we all consider the best return for our dollar. We know the ResultMatters. Information, no matter what the cost to gather it, is expensive if you don’t know how to make the best use of it.

Client Experience:
A logistics company discovered they needed to expand their services beyond LTL. Clients were moving manufacturing off-shore and would begin to sell direct to consumers. The CFO would soon monitor all shipping costs, which were fragmented.

Solution:
Move toward full-service supply chain management, offering expertise in ocean and small package. Develop national account status with FedEx and UPS. Develop tracking/reporting IT system to report all shipping costs by mode, geography and even customer. Retention improved to approximately 90%.


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Results Matters
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